Warranty policy

From dreame.com.au/pages/warranty-policy, 17 August 2026.

The local manufacturer's warranty is provided by 3RES COMAS PTY LTD (ABN 91 652 325 196) for products purchased from dreame.com.au and used in Australia.

Return and refund: within 30 calendar days of the purchase date on valid proof of purchase, or the delivery date if later, you can request a return and refund without a reason and pay the return shipping. If the product has a manufacturing defect within those 30 days, email customercare@dreame.com.au and Dreame covers the return shipping. Refunds are made within 30 calendar days of the returned goods being received. Original packaging, accessories and gifts must be returned.

Warranty period by range: 36 months on X60 Ultra, X50 Ultra, X40 Ultra, L50s Pro Ultra, L50 Ultra, L20 Ultra, Matrix 10 Ultra, the Aqua10 Roller family, H16 Pro Steam, H15 Pro Heat, Z50 Station and A1. 24 months on most other robot vacuums, wet and dry vacuums, stick vacuums, beauty care, home and kitchen, carpet and steam. 12 months on D9 max, D9 max Gen 2, T10, T30 and Glory.

Warranty repair: if a manufacturing defect appears in the warranty period, contact customercare@dreame.com.au or support.au@dreame.tech. Once the quality problem is verified you can apply for warranty repair. Repaired or replaced products are covered for 3 months from the repair or replacement date, or the remainder of the original period, whichever is longer. Proof of purchase is required; without it the period starts three months after the date on the product nameplate. Non-domestic use is not covered. You never decide whether a claim is approved.